EMERGENCY CARE

Proceed to the Emergency Room of the nearest accredited provider.

Present your membership card or any valid ID.

The Member or the Member's representative should notify CHS within 24 hours. Approval is subject to the Member's contract.

THE 24-HOUR MEDICAL HOTLINE NUMBERS

Landline:

8868-7000

Mobile Nos.:

0917-3103327

0917-5081023

0917-8563401

0945-3687305

0945-3693891

0945-3693942

0945-3693945

0945-3694120

0945-3694140

0945-3694180

0945-5881623

Email Addresses:

memberrelations@chs.com.ph

loa@chs.com.ph

REMINDERS

Membership must be in ACTIVE STATUS.
The NOTICE FOR AVAILMENT is timely.
Health care service/s must be sought ONLY from an ACCREDITED PROVIDER.

NON-EMERGENCY

Prepare your membership card OR valid government-issued ID (if membership card is not available)

Passport

Driver's License

SSS ID

GSIS e-card

Digitized Postal ID

PRC ID

Senior Citizen's Card

Voter's ID

You may call, text*, email*, or visit the following to secure a Letter of Authorization (LOA):

24-Hour Medical Hotline Assistance

Landline: 8868-7000

Mobile Nos.*:

0917-3103327

0917-5081023

0917-8563401

0945-3687305

0945-3693891

0945-3693942

0945-3693945

0945-3694120

0945-3694140

0945-3694180

0946-5881623

Email*:

memberrelations@chs.com.ph

loa@chs.com.ph

e-LOA (for select providers)

Click the link to go to the Member's Information System (MIS) Portal

STEP 1:

STEP 2:

From the Dashboard, click APPLY e-LOA.

STEP 3:

Enter the last 7 digits of your Policy Number. Click Ok.

STEP 4:

Kindly check if you have entered your Policy Number correctly then click Confirm.

STEP 5:

Select a Hospital or Clinic on the list.

STEP 6:

Select the doctor's Specialization on the list.

STEP 7:

Select a Doctor on the list.

STEP 8:

Review the Doctor's Schedule. Click Submit.

The Doctor's Schedule is subject to change without prior notice.

Please contact your provider of choice for confirmation of schedule or appointment prior to visit.

STEP 9:

Click Yes to proceed.

STEP 10:

Check the generated e-LOA at the "Downloads" folder of your computer. Your e-LOA is password protected.

Nearest Clinica Caritas or Branch Offices

Click the link to be directed to the following:

CHS Branch Directory

Clinica Caritas

Member's Center - Head Office

(Mon-Sat - 7:00 am to 4:00 pm)

Email*: availmentho@chs.com.ph

STEP 1:

Triage (Main Entrance)
The patient undergoes health declaration and screening.

STEP 2:

Availment Center (Ground Floor)
Please secure a Letter of Authorization.

APE
Consultations
Special Procedures
Radiologic Procedures
Minor Surgeries

STEP 3:

Proceed to the referred Clinica Caritas or accredited providers

STEP 4:

For subsequent availments, proceed to Member's Center.

EMAIL* & TEXT MESSAGE*

For LOA requests and inquiries,
ALWAYS include the following information:

Name of the Member

Policy Number

Birthdate

Contact Number

Email Address

Chief Complaint

24-Hour Medical Hotline Assistance

Landline: 8868-7000

Mobile Nos.*:

0917-3103327

0917-5081023

0917-8563401

0945-3687305

0945-3693891

0945-3693942

0945-3693945

0945-3694120

0945-3694140

0945-3694180

0946-5881623

Email*:

memberrelations@chs.com.ph

loa@chs.com.ph

e-LOA (for select providers)

Click the link to go to the Member's Information System (MIS) Portal

STEP 1:

STEP 2:

From the Dashboard, click APPLY e-LOA.

STEP 3:

Enter the last 7 digits of your Policy Number. Click Ok.

STEP 4:

Kindly check if you have entered your Policy Number correctly then click Confirm.

STEP 5:

Select a Hospital or Clinic on the list.

STEP 6:

Select the doctor's Specialization on the list.

STEP 7:

Select a Doctor on the list.

STEP 8:

Review the Doctor's Schedule. Click Submit.

The Doctor's Schedule is subject to change without prior notice.

Please contact your provider of choice for confirmation of schedule or appointment prior to visit.

STEP 9:

Click Yes to proceed.

STEP 10:

Check the generated e-LOA at the "Downloads" folder of your computer. Your e-LOA is password protected.

Nearest Clinica Caritas or Branch Offices

Click the link to be directed to the following:

CHS Branch Directory

Clinica Caritas

Member's Center - Head Office

(Mon-Sat - 7:00 am to 4:00 pm)

Email*: availmentho@chs.com.ph

STEP 1:

Triage (Main Entrance)
The patient undergoes health declaration and screening.

STEP 2:

Availment Center (Ground Floor)
Please secure a Letter of Authorization.

APE
Consultations
Special Procedures
Radiologic Procedures
Minor Surgeries

STEP 3:

Proceed to the referred Clinica Caritas or accredited providers

STEP 4:

For subsequent availments, proceed to Member's Center.

EMAIL* & TEXT MESSAGE*

For LOA requests and inquiries,
ALWAYS include the following information:

Name of the Member

Policy Number

Birthdate

Contact Number

Email Address

Chief Complaint

REMINDERS

BEFORE AVAILMENT:

Membership must be in ACTIVE STATUS.
The NOTICE FOR AVAILMENT is timely and the Letter of Authorization (LOA) has been duly secured from CHS before any availment, unless in case of an emergency.
Disclose a known pre-existing illness or injury in the Membership Application Form (MAF).
Health care service/s must be sought ONLY from an ACCREDITED PROVIDER.

OTHER REMINDERS:

Once the LOA has been approved, contact the accredited provider for the appointment details such as schedule and location.
LOA is valid up to 12 days only.
For cancellation, redating, or lapsed LOA, please surrender or email the unused LOA to the nearest branch.
For subsequent availments (elective procedures), bring a copy of request or send a picture or scanned copy of the laboratory examination request with the following details to the nearest branch of choice:

Name of the Member

Policy Number

Birthdate

Contact Number

Chief Complaint

Hospital/Diagnostic Clinic

EMERGENCY CARE

NON-EMERGENCY

About Us

Careers

SITE MAP

Privacy Notice

FAQs

Insurance Commission

AHMOPI

Services

Information

Caritas Corporate Centre

Medical Hotline Number

Customer Relations