Our Company

Caritas Health Shield has revolutionized the concept of health care services in the country since its establishment in 1995 with our superior and iconic multi-year health plans. Given our 69 branch offices, our members are guaranteed the best medical services from our accredited nationwide network of over 15,000 doctors of medicine in varied fields of specialization, dentists, hospitals, laboratories and diagnostic clinics, plus our very own 5 Clinica Caritas. Since 1995, we have served over 800,000 members and we have always been ready to provide their health care needs.

Our health care service is the foundation of our institution’s pursuit of social commitment and responsibility, always attuned to the ever-changing needs of the Filipino family. Towards this end, Caritas Health Shield has established Caritas Life Insurance, Caritas Financial Plans, and Clinica Caritas. These subsidiaries individually and collectively cater to the member’s health and financial requirements.

Our Vision

Families that are assured of the proper health care when they need it.

Our Mission

To provide the best health care for Filipino families today and tomorrow.

Core Values

Everything we do as a company, how we work with our people to serving our members and clients, starts with our CARITAS HEALTH SHIELD core values.

C

USTOMER FOCUS

We are dedicated to meeting the expectations and requirements of internal and external customers by prioritizing their needs.

A

DAPTABILITY AND INNOVATION

We are driven to continuously develop our products, services, processes, and performance. We are willing to adapt to change with the aim of improving efficiency and effectiveness.

R

ESPECT AND HONOR

We respect and honor God and our fellowmen by pursuing to do the right thing no matter what the circumstances are.

I

NTEGRITY AND ETHICS

We align our decisions and actions to our organization's mission and values, conducting ourselves in an honest and ethical way with everyone we do business with.

T

EAMWORK

The ability to trust in the collaborative efforts of the team has enabled us to meet our goals and targets consistently; and is the reason why we have continued to grow our business over the past 25 years.

A

DHERENCE AND DEDICATION

We are dedicated and committed to the welfare of our members and employees.

S

ERVICE-ORIENTED CULTURE

We aim to provide the best customer experience for our members throughout their journey with us.

	C USTOMER FOCUS We are dedicated to meeting the expectations and requirements of internal and external customers by prioritizing their needs.
	A DAPTABILITY AND INNOVATION We are driven to continuously develop our products, services, processes, and performance. We are willing to adapt to change with the aim of improving efficiency and effectiveness.
	R ESPECT AND HONOR We respect and honor God and our fellowmen by pursuing to do the right thing no matter what the circumstances are.
	I NTEGRITY AND ETHICS We align our decisions and actions to our organization's mission and values, conducting ourselves in an honest and ethical way with everyone we do business with.
	T EAM WORK The ability to trust in the collaborative efforts of the team has enabled us to meet our goals and targets consistently; and is the reason why we have continued to grow our business over the past 25 years.
	A DHERENCE AND DEDICATION We are dedicated and committed to the welfare of our members and employees.
	S ERVICE-ORIENTED CULTURE We aim to provide the best customer experience for our members throughout their journey with us.